Frequently Asked Questions
1. How do I book?
You can book any of our products by either using our easy online booking system, phoning us, sending us an email, filling out our contact form or you can find us on Facebook and send us a private message on there. The choice is yours.
2. What does the price include?
Our prices include free local delivery for postcodes NR1-NR8. Please contact us for charges outside of these areas. We will setup every product so it is ready to use before we leave. We have NO hidden extras.
3. What happens if it rains during our Bouncy Castle hire?
The Bouncy Castle will run absolutely fine in the rain and we ask that you leave it inflated to stop the water from pooling inside.
4. Do I have to pay a deposit?
We do not charge a deposit on our Bouncy Castles but we do charge a £25 deposit on all of our Ferris wheel(s) and a £50 deposit for our FootPool table.
5. Can I cancel my Bouncy Castle if it rains?
Of course you can, we don't want you to pay for something and then not use it. But all of our Bouncy Castles have shower covers so if you are happy to have it in the rain then we are happy to deliver it. We do advise that you do not use it in heavy rain for safety reasons.
6. What sort of space is needed when you deliver?
All of our Bouncy Castles are different sizes so please check the ground space required on your required castle. We require 3ft wide access to your garden and we prefer not to go through your house so please contact us if that is the only option.
7. What surface do I need for a Bouncy Castle hire?
We can hire to indoor venues (please check to make sure the venue has enough room/height) and only on grass for outdoor hires.
8. How far can the Bouncy Castle be from the nearest mains socket?
We can supply up to a maximum of 50m of cable to power your Bouncy Castle.
9. Will you ever cancel the booking on us?
We reserve the right to cancel/re-arrange the booking if the wind speed is forecast to be in excess of 25mph or if thunderstorms are forecast.
10. How much does it cost to run a Bouncy Castle?
Not very much at all, you are looking at around 15p an hour to run a Bouncy Castle.
11. Is overnight hire available?
Overnight hire is available on our Bouncy Castles at a cost of £20. Please be aware we might ask to pick up the castle as early as 7am the following day if it is booked out again and we could ask you to inflate the castle again so we can inspect it. A cost of £25 is charged for overnight hire on the FootPool table.